From: Hayden Dropbox Support -
support@dropbox.zendesk.comDate: Mon, Apr 29, 2019 at 10:37 AM
Subject: DB: Trying to set up phone after factory reset. (dropbox2: message 4 of 20)
To:
dropbox2.20.eemaill@neverbox.com <dropbox2.20.eemaill@neverbox.com>
##- Please type your reply above this line -##
Ticket #9153234: DB: Trying to set up phone after factory reset.
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Hayden, Apr 29, 8:36 AM PDT:
Hi There,
Thank you for contacting Dropbox Support, My name is Hayden and this issue has been flagged up to me, I will be your point of contact going forward.
Upon investigation it appears this domain is privately owned and therefore you will need to reach out to the owner of the 'neverbox.com' domain for approval.
Unfortunately we cannot assist with this. I apologize for any inconvenience this may cause.
Regards,
Hayden
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dropbox2.20.eemaill@neverbox.com, Apr 24, 7:03 PM PDT:
Howdy Leah,
Thank you again for helping me out. If it's helpful, the similar
email address for the church account is
dropbox1.20.eemaill@neverbox.com.
Your customer,
On Tue, Apr 23, 2019 at 8:26 AM Leah Dropbox Support -
support@dropbox.zendesk.com <support@dropbox.zendesk.com> wrote:
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Leah, Apr 23, 6:26 AM PDT:
Hi ,
Thank you for your reply and for being such a great help, so far.
I sent your request to a member of my team who specializes in this kind of issue. They'll review it carefully, and get back to you as soon as possible.
In the meantime, if there's any additional information that you think would be helpful for us to know, please forward it along by replying to this email. (We're able to troubleshoot faster if we have all relevant info in the same email chain.)
Best regards
Leah
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dropbox2.20.eemaill@neverbox.com, Apr 22, 5:14 PM PDT:
Hi Leah,
Here's the reply. Thank you very much for assisting me with setting this up.
Your customer,
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Leah, Apr 22, 7:59 AM PDT:
Hi there,
Thanks for contacting Dropbox Support Team! My name is Leah and I will be assisting you today.
For security purposes, would you please reply to this message directly from your
dropbox2.20.eemaill@neverbox.com email address? This will enable us to help further with your request.
Looking forward for your response.
Best regards
Leah
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dropbox2.20.eemaill@neverbox.com, Apr 20, 9:36 PM PDT:
During this phone's initial setup process, it's telling me Dropbox can automatically save pictures and videos. I'm trying to make a new home account for this. This account is using a very similar email address for a different account I made for church. The website said the "neverbox" domain needs tech support approval so that's why I'm contacting you. Can you please make this account for me? Thank you very much if you can.
Device: Gifted Samsung Galaxy Note 3 mobile phone.
[93O389-WK0O]