dl97 wrote:Ameritrade sold my address to a spammer who sent 4 investment-related spams so far - "buy this stock now, exciting new developments driving up the price..."
jgombos wrote:I'm not sure how we would prove to a court that spamgourmet's servers weren't harvested.
We received correspondence from the Better Business Bureau about your Ameritrade account.
I wanted to follow up with you about the Spam e-mails you received. I apologize for the delayed response and understand any frustration you may have experienced in this matter. Although we have been unable to determine the exact cause of the Spam, I wanted to inform you of what we do know.
We thoroughly reviewed our systems and data sent to third parties with access to e-mail addresses and found no misuse or compromises of any of our systems or storage mediums for e-mail addresses. Additionally, after further review of our systems, there is no indication that your account information held with Ameritrade has been compromised. Please be assured that we regularly contract leading edge security firms to conduct network and application penetration tests to test the security of our network and web presence. We also employ a staff of full time employees solely dedicated to Information Security.
At this time, we continue to work with the U.S. Securities and Exchange Commission to investigate this matter and the source of the Spam e-mails. Should further information become available, we will notify you of our findings. You may review our Privacy Statement at http://www.ameritrade.com/privacy.html and our Security Statement at http://www.ameritrade.com/tell_me_more/index.html?startpage=internet_security.fhtml.
We would appreciate your continued support in this matter. Should you receive further Spam to the above referenced e-mail address we ask that you please print and forward the information as soon as possible to:
Ameritrade Compliance
Attn: Jeffrey Plummer
P.O. Box 2148
Omaha, NE 68103-2148
I personally thank you for the opportunity to be of service in this matter.
Sincerely,
Jeffrey K. Plummer
Client and Regulatory Relations Analyst
Corporate Compliance
Ameritrade, Division of Ameritrade, Inc. Member NASD/ SIPC
jgombos wrote:Ameritrade responded to my complaint to the BBB. Here's the body of that letter:
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We thoroughly reviewed our systems and data sent to third parties with access to e-mail addresses and found no misuse or compromises of any of our systems or storage mediums for e-mail addresses. Additionally, after further review of our systems, there is no indication that your account information held with Ameritrade has been compromised.
Ameritrade wrote:We appreciate your comments and suggestions regarding the Spam e-mails you have received. We will definitely keep you posted on any information that becomes available in this matter and of any future actions we take to mitigate the improper disclosure of your e-mail address. In the meantime, I have provided a copy of your letter to our Information Security department for their review. In an effort to help make up for your frustration, I?ve credited your account with 10 commission-free Internet equity trades good until November 1, 2006. This is everything I can do in this matter.
I personally thank you for the opportunity to be of service in this matter. On behalf of TD AMERITRADE, we look forward to serving your investment needs in the future.
jgombos wrote:I responded to Ameritrade essentially stating that investigating the attacker is inadequite, and that they need to take steps to ensure email addresses are protected from insiders. I also asked for compensation for the disclosure. Here is the body of their response:Ameritrade wrote:We appreciate your comments and suggestions regarding the Spam e-mails you have received. We will definitely keep you posted on any information that becomes available in this matter and of any future actions we take to mitigate the improper disclosure of your e-mail address. In the meantime, I have provided a copy of your letter to our Information Security department for their review. In an effort to help make up for your frustration, I?ve credited your account with 10 commission-free Internet equity trades good until November 1, 2006. This is everything I can do in this matter.
I personally thank you for the opportunity to be of service in this matter. On behalf of TD AMERITRADE, we look forward to serving your investment needs in the future.
It's a great response. That's the response I was looking for.
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