theq wrote:Just because VZEMPL knows how to write a reasonable-sounding email doesn't change the fact his employer spams.
Spams. Got it? Spams.
Verizon sucks. SUCKS. SUCKITY-SUCK-SUCK-SUCKS.
(although, perhaps not as badly as Comcast)
They aren't that bad. For instance, they did take me off that list. I think it was mostly cluelessness, not evil.
The real issue is that thanks to successive mergers amoung US phone companies (made possible, if I understand correctly, by the Telecom Acts passed in the late 1990s), there is no more competition in the land-based phone market. Judge Green split AT&T 20 years ago, and the resulting baby Bells are now merged up in two monsters.
This means that phone companies can charge whatever they want for their DSL, and have only to compete against the IP-through-cable TV services, instead of fighting against incumbants. This doesn't encourage good service.
And note that they are paying people to google for "Verizon sucks" and take time to answer forums. Which means they actually care about their image.
So yes, they are quite clueless, but they are willing to improve, and that's more than what can be said for a lot of telcos out there. After all, remember that there is now a duopoly of land-based telcos in the US, thanks to successive mergers undoing the AT&T split that occured 20 years ago. Which means that you don't have much choice for DSL. So I'm counting my blessings: Verizon could be much, much worse and still get away with it.