Trusted / Exclusive Sender Not Working

General discussion re sg.

Trusted / Exclusive Sender Not Working

Postby Stephen » Thu Oct 02, 2003 10:21 pm

Hello,

I have noticed at least one organization for which Trusted / Exclusive Sender is not working. The orginating domain for this email is about.com. Even though I have about.com listed as a trusted sender for my id and an exclusive sender for the address, the counters are still being incremented. Copied below is a portion of the headers from one of the recent messages. Is it possible that the slashes in the From field are somehow messing up processing? Any ideas on what I might try using as a trusted or exclusive sender to get around this. (Would prefer exclusive sender, but tried the trusted sender route out of desperation.)

(Replaced my spamgourmet address with xxxxx below.)

Received: from ablist.about.com (ablist.about.com [207.241.145.4]) by gourmet.spamgourmet.com (8.12.10/8.12.9) with ESMTP id h92KOb0b020006 for <xxxxx@SPAMGOURMET.COM>; Thu, 2 Oct 2003 13:24:37 -0700
Message-ID: <200310022024.h92KOb0b020006@gourmet.spamgourmet.com>
Received: from ablist (10.32.2.176) by ablist.about.com (LSMTP for Windows NT v1.1b) with SMTP id <12.00145B7B@ablist.about.com>; Thu, 2 Oct 2003
15:13:28 -0500
Date: Thu, 2 Oct 2003 15:11:13 -0500
From: "\"About.com Family\"<+wwwww+xxxxx+a182d5856a.\"About.com Family\"@spamgourmet.com>" <newsletters@about.com>
To: xxxxx@SPAMGOURMET.COM
Subject: About Family: Check Up On Your Doctor, Family Dining, & More (wwwww: message 20 of 20 -last one!-)
Stephen
 

Postby josh » Fri Oct 03, 2003 12:16 am

having a hard time reproducing - I signed up for an about.com newsletter and here are the headers (I'm putting them here so that I can come back later and compare the two....)


Received: from webapps4.ops.about.com (mxc1s.about.com [207.241.148.39])
by gourmet.spamgourmet.com (8.12.10/8.12.9) with ESMTP id h930AF0b017958
for <about-com.3.josh@spamgourmet.com>; Thu, 2 Oct 2003 17:10:15 -0700
Received: (from nobody@localhost)
by webapps4.ops.about.com (8.11.1/8.11.1) id h9301M745457;
Fri, 3 Oct 2003 00:01:22 GMT
(envelope-from newsletters@about.com)
Date: Fri, 3 Oct 2003 00:01:22 GMT
Message-Id: <200310030001.h9301M745457@webapps4.ops.about.com>
From: "About Today Newsletter - newsletters@about.com"<+about-com+josh+xxxxxxxx.newsletters#about.com@spamgourmet.com>
To: about-com.3.josh@spamgourmet.com
Subject: Welcome to About Today (about.com: trusted sender for your account)



Did you already send a message to 'info' with your sg username? (seems like it - I'm looking for it)
josh
 
Posts: 1371
Joined: Fri Aug 29, 2003 2:28 pm

More Info On the Way

Postby Stephen » Fri Oct 03, 2003 7:52 pm

Hi Josh!

Just sent a response to info@spamgourmet.com with some more sample headers and observations. Did a couple of test subscribes today with new words and will see whether or not they work next week.

Thank you!


Stephen
Stephen
 

Postby josh » Mon Oct 06, 2003 6:04 pm

OK - I got my first newsletter message today, and I had the same problem you described. I think it has to do with the quotes in the sent message's headers-- sg isn't handling them correctly and is getting confused.

I'm not sure when I'll be able to sit down with this one, but hopefully it'll be soon :)
josh
 
Posts: 1371
Joined: Fri Aug 29, 2003 2:28 pm

Postby Guest » Tue Oct 07, 2003 10:05 pm

Would specifying .? before and after the address help? I.e. the perl regex for an optional character?

Ben
Guest
 

Special Characters in "From"?????

Postby 8cellos » Thu Oct 09, 2003 2:04 pm

I'll add my two cents - it might help solve the issue:

I, too, have been noticing the counters decremented for addresses that have trusted senders associated. Here's the header from one of the messages that should not be counted:

From: +techrepublic+8cellos+edf530c3fa.CNET_N ... ourmet.com [mailto:+techrepublic+8cellos+edf530c3fa.CNET_Networks_#3.106900.3330383631333435#newsletters.online.com@spamgourmet.com]
Sent: Thursday, October 09, 2003 2:14 AM
To: techrepublic.20.8cellos@spamgourmet.net
Subject: [TechRepublic] Manage your staff effectively (techrepublic: message 13 of 20)


I was originally going to ask "What part of the 'FROM' should be listed in my trusted senders list?" Now, I don't know if the problem is the special characters in the From address, or something else I don't understand...

Any suggestions?

Thanks
8cellos
 

.?

Postby Stephen » Thu Oct 09, 2003 5:10 pm

Hi,

Do you mean that we could specify .? when we supply the domain name when entering the trusted or exclusive sender? If not, where would the ".?" be used?

I would have no problem adding .? when configuring trusted or exclusive senders for about.com if this would stop my counters from incrementing. Bigger picture, it might possibly allow some other unintended sites to get through - especially if used as a trusted vs. exclusive sender. (I am assuming that things like 1about.com and xabout.com would get through - not really a big concern, as I would probablly move from trusted to exclusive sender for this address, especially now that we can enter domain names instead of just full addresses as the exclusive sender.

Stephen
Stephen
 

Postby josh » Thu Oct 09, 2003 10:42 pm

Stephen,
I think the .? is intended for the server code -- I'm still working on it. I signed up again with an account that doesn't use reply address masking so I can see the "raw" from address. That should clear things up, but I haven't received the first message yet...

Josh
josh
 
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Joined: Fri Aug 29, 2003 2:28 pm

Postby josh » Fri Oct 10, 2003 7:50 pm

OK I think it's fixed. The newsletters were using a two line header:

Date: Fri, 10 Oct 2003 12:12:22 -0500
From: "About.com Today"
<newsissues.guide@about.com>
To: about.3.[.....]@XOXY.NET
Subject: About Today: Presidential Candidates and the Casual Look
X-Accept-Language: en

Note that the actual email address is on line two of the From: header. This confused my homemade low-rent header handling code...

I put in a quick fix that should handle the problem for From: headers. I'll post more on this in the developers forum.
josh
 
Posts: 1371
Joined: Fri Aug 29, 2003 2:28 pm

Postby maratheamit » Sat Oct 11, 2003 12:18 am

Josh, I wonder whether Mail::Audit would have picked up on the multi-line header. The latest code in CVS does not have the Mail::Audit changes and I assume that's the code current production code.
maratheamit
 
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Joined: Fri Aug 29, 2003 2:35 pm

Postby josh » Sat Oct 11, 2003 1:24 am

I pretty sure it would have. I'm still shying away from that because of the extra CPU. I'll start a thread in the developer forum. Here I go....
josh
 
Posts: 1371
Joined: Fri Aug 29, 2003 2:28 pm

Empty Subjects

Postby Stephen » Mon Oct 13, 2003 6:02 pm

Hi,

Thanks again for for looking into this.

I have seen two messages from about.com so far today. Both arrived with empty subject lines.


Stephen
Stephen
 

Postby Blank Subject Lines » Wed Oct 15, 2003 4:23 pm

To confirm, it looks like the counters are no longer being incremented for my about.com addresses, but all messages are now showing an empty subject line when they arrive at my "real" address.


Stephen
Blank Subject Lines
 

Postby josh » Thu Oct 16, 2003 10:09 pm

Stephen,

We reverted to the patched home-grown code temporarily because of a potential issue with a realtime blackhole list. I'm not sure how long we'll have that up, but it'd be interesting to know if you still have the blank subject line problem with the next newsletter you get.

Josh
josh
 
Posts: 1371
Joined: Fri Aug 29, 2003 2:28 pm

Subjects Lines are Back

Postby Stephen » Mon Oct 20, 2003 3:33 pm

Hi Josh,

Early Thurdsay morning saw blank subject lines. Everything since then (5 messages) has shown up with full subject lines, including "trusted sender for your account".

I will now go back and remove the trusted sender definition, to verify exclusive sender for address is working (I expect it will).

Once again, thank you very, very much!

Stephen
Stephen
 

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