Problem with trusted senders

[Guest]

Hello! I added a trusted sender, but the counter is still lowering. I looked at msg source and the From line is something like this:

From: email@email.com (this is a changing phrase)

I added email@email.com, but I think SG don't parse well this type of "From" format.

TIA

[SysKoll]

What do you mean, a changing phrase? Can you please give us more info?

[Guest]

From: your_guestbook@foo.com (reply from Jane)
or
From: your_guestbook@foo.com (reply from John)

the "(reply from xxxx)" is inserted in the "From:" headers, after a static email address (in the example, "your_guestbook@foo.com") that I added to Trusted Senders.

[SysKoll]

Okay, what mail server are you going through? Putting something between parentheses after the email address is breaking all known email RFCs. I'm surprised that your message doesn't get rejected before it arrives at SG.

I tried that and indeed, I reproduced the problem. I sent an email to an SG account from a trusted sender foo@bar.net and it arrived with the correct tag "(foo@bar.net: trusted sender for your account)". Then I tried to send the same email again, but this time with
From: foo@bar.net (blah blah)
and sure enough, the sender wasn't recognized as trusted.

I'm not sure we can call this a bug. Look, you're not allowed to put comments like this in the From field. The only way allowed by the RFC is to put these comments before the address, like this:
From: "reply from Jane" <your_guestbook@foo.com>
That's legal. Whereas
From: your_guestbook@foo.com (reply from Jane)
is not legal.

Does that make sense? Can you fix the From field in the sender?

[Guest]

Thanks for your reply! The email in question is from www.livejournal.com, sending a email when someone reply a post. I think the best path is look at RFC and fill a bug report to them. I'll do it.

[SysKoll]

You can point them to RFC 822 section 4.4. What they need to do is put the "Repy from Jane" string in quote before the <address>. Optionally they can use the Sender: field.