Sorry guys, my fault, fixed now.
I have a crafty sg account name, hard to see where it starts and ends, it even fooled me.
My brain worked this morning, so I realised I hadn't got the name quite right. I put the right stuff in, got sent a "reset p/word" email, (which arrived within seconds), and all was well from then on.
Thank you SysKoll, your prompt reply much appreciated.