double messages....

[453]

starting yesterday, (5/11) whenever I get an e-mail filtered
through SG I get two copies. Most of the time they come at the
same time but had one message that came in yesterday solo and
the copy showed up today.

Even though I am getting double messages, the message counter
on my various temporary addresses only counts and reduces itself
by 1 message.

I am checking things with my ISP, but thought I'd pass this along
in case you'd like to check things there as well.

Thanks.

[SysKoll]

We are interested. Please send me (as a private message) three pieces of info:

1. The forwarding address for that spamgourmet account

2. First message (you can delete the body if you want, but I need all the headers)

3. Duplicate message (same thing, I want the complete headers).

[josh]

Yeah, please do -- we rolled out some new code recently, and it originally contained the risk of duplicate messages, which we worked pretty hard to prevent. The duplicates that we were seeing *did* affect the count in all cases, though.

[453]

Thanks, folks. I think I found the problem. I had 2 SG accounts
which both fed into the same Private e-mail address. For some
reason the stuff going through one SG account was bouncing
through the other SG account and I was ending up with two
messages written to the same temporary address but each from
a different SG account, eventhough the temporary addy in question
was only listed in 1 of the SG accounts.

(Clear as mud? Good!).

SO, I changed the private e-mail address on one of the SG
accounts, (the one with the offending temporary address), and
Hey_Presto! No more doubled messages! (For now anyway).

If it starts happening again, I'll fire off a PM with all data. If you
wish, I can PM and tell you which accounts were having problems
so you can look into it further, but am not sure if I have duplicates
for header info since my e-mail program has a housekeeping
routine that dumps trash at regular intervals.

anyway....

Thanks again.

[VdkaShaker]

I've been getting double messages on some of my new alias addresses. They arrive at the same time, and appear to be identical, except the second one has a duplication of the SG header on the subject line.

For example, the first email subject line has this added to the end: (xyzzy.com: trusted sender for your account)

The second email subject line has this added to the end: (xyzzy.com: trusted sender for your account) (xyzzy.com: trusted sender for your account)

The problem seems to be affecting 3 or 4 new addresses, but not on every email I receive from them. Each new address is being used by a different company or individual, so there isn't anything common about the senders.

Some are not from trusted senders, but I haven't tracked to see if the available emails counter changes based on 1 email or 2.

Any suggestions?

[SysKoll]

You need to try to provide a case that replicates the problem every time (a specific sender and addressee combo for example).

Once you have a sure-fire replication method, send Josh or me a private message with the following elements:

1. the sg aliases involved
2. any 3rd-party message routing outside of sg (for example, your protected address might actually forward to some other mailbox)
3. a copy of the incriminated duplicate message.

Welcome to the wonderful world of distributed systems troubleshooting!

[Kerberos]

Hi, i have this problem with duplicate emails for a specific address since approximately 2 years.

Please tell me to which email adress i have to sent the requested data.


Thanks and Regards

[SysKoll]

Hi, i have this problem with duplicate emails for a specific address since approximately 2 years.

Please tell me to which email adress i have to sent the requested data.

Send it to info (at spamgourmet).

[Kerberos]

Hi,

sorry, I analyzed the mail headers and found out that I was registered to a newsletter with 2 spamgourmet adresses.

Thanks and regards
Kerberos