I am having difficulty with the Trusted Sender Option. when an Email is sent to only the address. (Lists@WhateverDomain.COM) It gets falgged as trusted (correctly) If that name is first in the list. Then It gets flagged as trusted (correctly) (i.e. lists@domain.com, someuser@someotherdomain.com) If the order of the addresses is different. i.e. if we are on mailing list and someone out there does a reply to all and puts the name of the person they are talking with on the list first THEN the name of the trusted address comes (i.e. someotheruser@someotherdomain.com, lists@domain.com) then it decriments my message count. Even those this case is one of those where I don't want it decriment. I am hoping there is a tech fix on SG because retraining the worlds email users to not use reply to all may prove difficult.
Any advice is welcome!