Cannot send mail from Spamgourmet (error 255)

[BirrerEd]

Hello to everybody and especially to the admins of the Spamgourmet servers

I really appreciate the services of Spamgourmet. I receive lots of e-mails via Spamgourmet without problems. The "send e-mail from Spamgourmet"-service however I do not use very often. I used to work, but the last few times (last few months) when I tried it, it did not work. I suspected a problem with the spam-scanner in our company (because of the long - and suspicious-looking - address) and therefore asked our support to help.

We used an address at asecus for testing (I do not write the address here, you will understand from below) and Spamgourmet gave me the following address to use:
+order+BirrerEd+4aa59c0071.cschroeter#a ... ourmet.com
It should appear to come from order.e.birrered (at) spamgourmet (as you can see).

Our support told me that the e-mail has been sent, as they could see from the log (I replaced my real e-mail-address and our domain, it's now somewhere.com):

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Oct  4 10:40:11 infmf02 postfix/cleanup[29383]: 67D7BC1E1E: entry_time=1096879211.939942
Oct  4 10:40:11 infmf02 postfix/smtpd[96301]: 67D7BC1E1E: helo=someserver.somewhere.com
Oct  4 10:40:11 infmf02 postfix/smtpd[96301]: 67D7BC1E1E: client=unknown[136.238.232.38] untrusted=1
Oct  4 10:40:12 infmf02 postfix/cleanup[29383]: 67D7BC1E1E: message-id=<OF279ECA1F.1FC06738-ONC1256F23.002F5AD3-C1256F23.002F9E30@somewhere.com>
Oct  4 10:40:12 infmf02 postfix/qmgr[63010]: 67D7BC1E1E: from=<my_real_address@somewhere.com>, size=1698, nrcpt=1 (queue active arrival_time=1096879211.938670)
Oct  4 10:40:12 infmf02 postfix/cleanup[29383]: 67D7BC1E1E: fullname=, sender=my_real_address@somewhere.com, from=my_real_address@somewhere.com, recip=+order+BirrerEd+4aa59c0071.cschroeter#asecus.ch@spamgourmet.com, prior=, analysis=--FFFFTFF035000FFFFFFTK000TFF000TF--50000000
Oct  4 10:40:12 infmf02 postfix/cleanup[29383]: 67D7BC1E1E: num_local=0 num_remote=1 made_in_mx=0 untrusted=0 precedence=
Oct  4 10:40:21 infmf02 postfix/smtp[53261]: 67D7BC1E1E: to=<+order+BirrerEd+4aa59c0071.cschroeter#asecus.ch@spamgourmet.com>, relay=gourmet.spamgourmet.com[216.218.230.146], delay=10, status=sent (250 2.0.0 i948dtE6018262 Message accepted for delivery)
Oct  4 10:40:21 infmf02 postfix/qmgr[63010]: 67D7BC1E1E: disposition_time=1096879221.075056


But then I received an error message (error 255) from Spamgourmet:

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Delivery Failure Report
Your document:    Test via Spamgourmet
was not delivered to:    +order+BirrerEd+4aa59c0071.cschroeter#asecus.ch@spamgourmet.com
because:    255


In the log, our admins just saw a regular error message coming from spamgourmet:

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Oct  4 10:40:22 infmf01 postfix/cleanup[25514]: 0221D80EDE: entry_time=1096879222.090502
Oct  4 10:40:22 infmf01 postfix/smtpd[84001]: 0221D80EDE: helo=gourmet.spamgourmet.com
Oct  4 10:40:22 infmf01 postfix/smtpd[84001]: 0221D80EDE: client=gourmet.spamgourmet.com[216.218.230.146] untrusted=1
Oct  4 10:40:24 infmf01 postfix/cleanup[25514]: 0221D80EDE: message-id=<200410040839.i948dvE6018336@gourmet.spamgourmet.com>
Oct  4 10:40:24 infmf01 postfix/cleanup[25514]: 0221D80EDE: subject=Returned mail: see transcript for details
Oct  4 10:40:24 infmf01 postfix/dcc_scanner[95414]: 0221D80EDE: DCC: X-DCC-sgs_public_dcc_server-Metrics: infmf01.somewhere.com 1199; Body=1 Fuz1=1 Fuz2=1
Oct  4 10:40:24 infmf01 postfix/qmgr[53251]: 0221D80EDE: from=<>, size=4174, nrcpt=1 (queue active arrival_time=1096879222.88901)
Oct  4 10:40:24 infmf01 postfix/cleanup[25514]: 0221D80EDE: num_local=1 num_remote=0 made_in_mx=0 untrusted=1 precedence=
Oct  4 10:40:24 infmf01 postfix/cleanup[25514]: 0221D80EDE: fullname=, sender=, from=MAILER-DAEMON@gourmet.spamgourmet.com, recip=my_real_address@somewhere.com, prior=, policy=:, analysis=--FFFFTFF003000TFTFFFTK000TFT000TF--50000000
Final action: None
RBL: passed
Anti-Virus: Kaspersky passed
Malformed: no Attachments: passed
White/Black List: no match
Brightmail: off
DCC: passed STA: metric=3, spam=no
Oct  4 10:40:24 infmf01 postfix/smtp[71516]: 0221D80EDE: to=<my_real_mailaddress@somewhere.com>, relay=136.238.232.38[136.238.232.38], delay=2, status=sent (250 Message accepted for delivery) (policy=--0,DEFAULT) (nrcpt=0)
Oct  4 10:40:24 infmf01 postfix/qmgr[53251]: 0221D80EDE: disposition_time=1096879224.923607


And what the support said:
If the message was sent out ok the problem is not with the Mxtreme. I researched the error 255 and found that it is an unknown error. You will need to communicate with the administrator of the gourmet.spamgourmet.com mail server.

That's what I'm doing now: Has anybody ths same problem? Any idea what could help?

Thanks a lot!
BirrerEd

[SysKoll]

Did you check the mailbox to which the BirrerEd sg account forwards its emails? Do you see anything at all in this mailbox?

For what it's worth, I just tested the 'send from' function and it workds for me.

[BirrerEd]

As I wrote (see second "code" block), I - means the e-mail-address where spamgourmet forwards to - received a "Delivery failure report" with the not sent message attached.

Maybe there is something in the log messages and mail headers that gives a hint why the error occurred? Because it seems that the e-mail has left our server and the spamgourmet server did not accept it and sent the error back.

If somebody could look into this, I would be very thankful!
BirrerEd

[josh]

have you tried it again? Have any other similar messages worked?

[Robmonster]

Are you by any chance using Exchange Server for your email....?

I have this little bell ringing in my head that is reminding me that exchange doesnt seem to like the '#' characters in an email address. At least some versions of exchange...

I had a problem sending a mail with a # in the address some time back and it was exchange related.

Probably completely off-track....

RM