count going down

[er4]

Hey! Got a problem with the count going down. I have put the address in the exclusive sender box and update the address and reset the count. When a e-mail is sent to me the count goes down by one. I have to come back to my address and reset the number remaining in my advance mode. Can any one help?

[Guest]

is the message that makes the count go down coming from the exclusive sender? Does the "from" address in the message match what you put in the exclusive sender box?

[er4]

Hey! Yes, It as the same e-mail address in the from box. Out of 55 addresses I have two that do this.

[josh]

can you send a message to info with the specifics? We can look into it from there.

[sarahwbs]

This sounds like the same problem I was having (http://bbs.spamgourmet.com/viewtopic.php?t=218), except mine was when I had set up a trusted sender, not an exclusive sender.

Somone had suggested I just set up the domain as trusted instead of the full email address, which I did; now I am receiving email, through a different spamgourmet address, from a totally different person, which is marked as "from a trusted sender" because the sender is from the same domain - but it's not an email address I actually wanted to be trusted.