Hello fellow SGers. Can you please help find the problem? I've got 2
reproducible cases where email sent to SG address creates the address
at SG (if new) and increments the sent count but does not show up at the
protected address. Starting to get concerned because I don't really
know everything that is missing. The problem seems to have begun
(or become worse) about a month ago.
The problem seems similar to this thread, but in my case Reply Address
Masking is disabled and it is consistently reproducible.
"New disposible address shows sent count but no emails arrive"
viewtopic.php?p=7262
I have no watchwords, and the only option enabled is "eaten message log".
All other options are disabled. The missing emails are not listed in the
eaten log. Many other emails are coming through the disposable addresses
just fine.
This might be important: The trusted address is hosted by Yahoo. I have
checked filters, spam folder, etc. and cannot find any indication of the
missing emails.
Case 1:
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The missing messages are from newegg.com . For several years, some of their
message (such as eblast advertisements) did not come through, but order related
emails did arrive. Beginning about a month ago, nothing comes through from that
sender. Using a new SG address causes the address to be created at SG and shows
a sent count of 1 but the email does not arrive at the protected address. The
last email received through SG from Newegg was October 5, 2014 and the first
certain missing message was Oct. 24, 2014.
This can be tested, if you have an account, by changing the email address.
(Note that email address is also the account ID, so keep track of what you
changed it to for future logins.)
Case 2:
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Happens with multiple (all?) users sending from yahoo.com . The message does
not bounce back. Messages from yahoo.com were coming in regularly through
October 1, 2014. None have arrived since then. (There is a notable exception.
Some Yahoo accounts allow changing the "from" address. Email sent using Yahoo
but having a non-yahoo "from" address does arrive properly.)
Can anyone help debug?
Especially, can anyone with a protected address hosted by Yahoo
confirm this?
Thank you!