emails from trusted senders not getting through

[friedbadger]

If the remaining message count gets to zero (0) then emails from trusted senders get eaten. I thought that emails from trusted senders would always get through and not decrement the counter???

[josh]

It should continue to get through. Maybe there's a mismatch of some sort?

[friedbadger]

I'm sure it should work. I am not sure what you mean by 'mismatch'. I have checked the sender address as shown in the emails that do get through and my list of trusted senders and I can say that the message count gets decremented. This has happened with more than one address and trusted sender.

[josh]

If you can send or PM the headers from one of the messages that decremented when you were expecting otherwise, that would help.

[friedbadger]

PM sent