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If I add that address as an exclusive sender for one of my sg emails and save, that email shows up in exclusive sender column. But when I actually receive email from that address, the title doesn't show that as an exclusive sender and the mail count is decremented by 1. What could be causing this problem?
While it may seem atypical for an email address to have such characters, this does happen if say you're subscribing to a mailing-list system.